ENQUIRY FORM
Notes
- Prices are based on 4 people sharing.
- A 5th small adult or child can be accommodated at an additional cost of €10.00 per night
- Any arrival or departure day & holiday duration is acceptable: use the enquiry form to give us details of your requirements.
- We accept £ sterling + Euro’s.
- Currency converted at the rate current at time of payments.
- Deposit of 20% secures the booking.
- Balance payable 8 weeks prior to holiday.
- Refundable security deposit of 150 euros / sterling payable on arrival unless otherwise agreed.
- Cleaning pre your arrival + bed linen, towels, electricity & water are included.
- Check in: after 15:00.
- Check out: 10:00.
- No smoking/vaping inside.
- No pets.
- No parties or events or same sex parties (hen/stag parties).
- No groups of under 25 years of age.
- Long term stays possible.
- No additional guests or visitors unless with prior agreement before you arrive.
Cancellation policy
You can cancel free of charge up to 24 hours after your booking is confirmed, provided your stay is at least 60 days away.
Cancel at least four weeks before check-in and receive a 50% refund of the total cost (if you pay the full balance on time).
Holiday insurance is strongly advised.
Complaints Book
We do hold a statutory Complaints Book – though we are pleased to say it gathers dust upon the shelf!
There is also an online version available at www.livroreclamacoes.pt
Covid-19 Enhanced Clean
Casa de Olival is committed to Airbnb’s 5-step enhanced cleaning process – a set of standards developed in partnership with experts in dealing with covid-19. There is a minimum of 72 hours between guests – with no same day changeovers during theses difficult times for guests health and safety.
The 5-step cleaning process is a set of cleaning practices that we at Casa de Olival follow between guest stays, in addition to any local laws and guidelines (for instance, we adhere to the extensive checklist as set out by the DGS Portugal). The process is based on Airbnb’s cleaning handbook, which was developed in partnership with experts in an effort to curb the spread of COVID-19.